CUBO — One Touch Wellness
Support

Tutorials & Troubleshooting

Everything your team needs to set up, run, and maintain a CUBO machine — plus quick fixes for the most common error codes.

Getting Started Troubleshooting
Getting started

Set up, run, and clean your machine.

Short video walkthroughs for the day-to-day basics. Each clip runs under a minute.

How to set up the machine

  1. Unbox the machine and remove all shipping tape/inserts.
  2. Fill the removable water tank and seat it fully into the base.
  3. Plug into a standard 120V outlet — no special wiring needed.
  4. Follow the on-screen prompts to run the initial self-clean cycle before first use.

How to insert a CUBOPod

  1. Scan the pod, or select it from the on-screen menu.
  2. Peel back the foil seal completely — a partially peeled seal is the #1 cause of jams.
  3. Insert the pod frozen, following the arrow on the pod housing.
  4. Press start; the machine dispenses and self-cleans automatically.

How to remove a pod after inserting

  1. Wait for the cycle to fully stop before opening the pod bay.
  2. Use the eject lever/button shown on screen — don't pull the pod housing by hand mid-cycle.
  3. Discard a partially used or thawed pod; it should not be reinserted.

Daily detergent clean

  1. Run the "Clean" cycle from the home screen at the end of each shift.
  2. Use only the detergent pod/tablet type specified in your setup guide.
  3. Wipe down the exterior and pod bay with a damp cloth once the cycle finishes.

Deep cleaning

  1. Run a deep clean weekly, or sooner if flavor carryover is noticeable.
  2. Remove and rinse the water tank and any removable spouts/nozzles.
  3. Run the full deep-clean cycle, then reassemble once parts are fully dry.

Avoiding & fixing a jammed pod

  1. Most jams come from an incompletely peeled seal or a partially thawed pod — always check both first.
  2. If a pod jams, use the on-screen "Clear Jam" prompt rather than forcing the bay open.
  3. If it won't clear, power the machine off, wait 30 seconds, and power back on before trying again.
Troubleshooting

Common error codes and what to do.

Try these steps first — most errors clear without a service call. If an error repeats after following the steps below, stop using the machine and contact CUBO Care rather than opening the housing yourself.

Crusher Motor Failure error

Error code

This usually means the crusher motor sensed too much resistance — often from a pod that wasn't fully frozen, or debris left over from a missed cleaning cycle.

  1. Power off the machine and remove the pod.
  2. Check that the pod was fully frozen and the seal was completely removed.
  3. Run a detergent clean cycle to clear any residue, then power back on.
  4. Try a fresh, fully frozen pod. If the error returns, discontinue use and contact CUBO Care with the error code and your machine's serial number.
Don't attempt to access or clear the crusher mechanism manually — this is a serviceable part under warranty.

AC Detection error

Error code

This indicates the machine isn't detecting stable power from the outlet.

  1. Confirm the machine is plugged into a dedicated 120V outlet, not a shared power strip or extension cord.
  2. Try a different outlet on a different circuit if one is available.
  3. Unplug for 30 seconds, then plug back in and power on.
  4. If the error persists across outlets, contact CUBO Care — this may indicate an internal power component needing service.

Heater Failure error

Error code

This means the machine can't reach or hold the target temperature for a hot serving.

  1. Power cycle the machine and try the same pod type again.
  2. Check that the water tank is filled and correctly seated — a low tank can sometimes trigger this error.
  3. Try a cold-serve pod to confirm whether the issue is isolated to heating.
  4. If the error continues, stop using the machine for hot servings and contact CUBO Care — do not attempt to inspect or reset the heating element yourself.

Still stuck?

CUBO Care can walk through any error live on video, just contact us.

Email CUBO Care Call +1 (888) 282-6763